Privacy Policy

This Privacy Policy describes how ReconEye ("Company," "we," "us," or "our") collects, uses, discloses, and protects personal information when you access or use our software, platform, website, and related services (collectively, the "Service").

By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in several ways, depending on how you interact with the Service.

1.1 Information You Provide Directly

You may provide personal information such as:

• Name and contact information (email address, phone number, company name)
• Account credentials
• Billing and payment information
• Customer support communications
• Data you upload or submit to the platform

1.2 Information Collected Automatically

When you use the Service, we may automatically collect:

• Device and browser information
• IP address and approximate location
• Log files and usage activity
• Session data and interaction history
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from:

• Payment processors
• Authentication providers
• Public or commercial data providers
• Integration partners
• Marketing or analytics providers

2. How We Use Information

We use personal information to:

• Provide, operate, and maintain the Service
• Authenticate users and manage accounts
• Process payments and manage subscriptions
• Analyze usage and improve functionality
• Provide customer support
• Communicate service updates and administrative notices
• Detect fraud, abuse, or security incidents
• Comply with legal obligations

We may also use aggregated or de-identified data for analytics, research, benchmarking, and product development.

3. Legal Bases for Processing (Where Applicable)

Depending on your location, we may process personal information based on:

• Contractual necessity
• Legitimate business interests
• Legal compliance
• Consent (where required)

4. How We Share Information

We do not sell personal information. We may share information with:

4.1 Service Providers

Vendors who help us operate the Service, such as:

• Hosting and infrastructure providers
• Payment processors
• Analytics services
• Customer support platforms

These providers are authorized to use information only as necessary to perform services for us.

4.2 Business Transfers

Information may be transferred in connection with:

• Mergers or acquisitions
• Asset sales
• Corporate restructuring

4.3 Legal Requirements

We may disclose information if required to:

• Comply with laws or regulations
• Respond to legal process
• Protect rights, safety, or security
• Prevent fraud or misuse

5. Customer Data Processed on Behalf of Clients

When customers use the Service to process data about individuals, we act as a service provider or processor.

Customers control the data they upload and are responsible for:

• Lawful collection
• Providing required notices
• Obtaining necessary consents

Requests related to such data should be directed to the relevant customer.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide the Service
• Meet legal and contractual obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on data type and legal requirements.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration.

No system can guarantee absolute security.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access personal information
• Correct inaccurate data
• Delete personal data
• Restrict or object to processing
• Receive a copy of your data (portability)
• Withdraw consent where applicable

To exercise these rights, contact us using the information below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain sessions
• Analyze usage
• Improve performance
• Provide functionality

You may control cookies through browser settings, though some features may not function properly if disabled.

10. International Data Transfers

Personal information may be transferred to and processed in countries where data protection laws differ from those in your jurisdiction.

We implement appropriate safeguards where required by law.

11. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If we become aware of such collection, we will take appropriate steps to delete the information.

12. Third-Party Links and Services

The Service may contain links to third-party websites or integrations. We are not responsible for their privacy practices.

Users should review third-party privacy policies independently.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are material, we will provide notice through the Service or by other appropriate means. Continued use of the Service after updates constitutes acceptance.

14. Contact Information

If you have questions or wish to exercise privacy rights, contact:

ReconEye